Domonique Janaya Customs Shop

Thank you for considering Domonique Janaya Customs for your custom concept.

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Ordering

Q: What events/occasions do you design garments for?
A: Domonique Janaya specializes in clothing for women and girls. Domonique Janaya designs for bridal, birthdays, anniversaries, vacations, galas, etc.

Q: How do I get a quote for a garment?
A: Please send an email to domoniquejanaya.biz@gmail.com or www.domoniquejanaya.bigcartel.com/contact complete with COMPLETE details of your garment, especially including the date needed.

Q: How do I place a custom order?
A: Please send an email to domoniquejanaya.biz@gmail.com or www.domoniquejanaya.bigcartel.com/contact with COMPLETE details of your garment.

Q: What do I do if I have seen something on social media or on your website that I would like to purchase but don't see in your store/boutique for purchase?
A: Not all items seen on our social media are available due to fabric availability and other factors. Please send an email to domoniquejanaya.biz@gmail.com or through www.domoniquejanaya.bigcartel.com/contact to inquire.

Q: How do I choose what fabric I would like for my garment?
A: After an order is submitted you will receive an email of the available fabric patterns. Color preferences are encouraged.

 

Fittings & Consultations

Q: Am I able to speak with you about my custom garment before it’s made?
A: Domonique Janaya does accept consultations. Consultations are secured with a holding fee along with an appointment date agreed upon by both the designer and the client. If the client does not show or does not answer for a consultation, the consultation fee will not be refunded and the client must reschedule. Consultation fees range from $25-$50 and secure your place on our schedule.

Q: What can I expect during my consultation?
A: During your consultation we will discuss the design of your garment, including best fabrics, take your measurements, discuss client and designer expectations, and sign your contract. A PDF file of all aspects discussed in your consultation will be sent via email 1-2 business days following your consultation. Full payment or a deposit will be required at the time of your consultation.

Q: What should I wear to my fitting/consultation?
A: Please wear fitted clothing such as leggings, fitted t-shirt, appropriate bra, spanx, shapewear, etc. Measurements will be taken. Please bring heels of approximate height to those you may be wearing with your garment.

Q: Who can I bring to my consultation?
A: We ask that you bring no more than 2 additional people to your consultation or fitting. Prom clients or those under the age of 18 must be accompanied by their guardian.

Q: What if I cannot come to you for an in person fitting?
A: Fittings are not required however they are strongly recommended. The client assumes full responsibility for the fit of the garment as it would be constructed based on the measurements provided by the client. Fittings are NOT available for store/boutique items.

 

Shipping

Q: How will I receive my order?
A: All orders, including store/boutique items, are sent via USPS Priority Mail, generally 3-5 day delivery, and will require a signature upon delivery. NO EXCEPTIONS. International shipping is available. Costs and delivery time frames vary.

Q: How long will it take for my garment to be ready?
A: Please allow 3-4 weeks for all custom orders. Please keep in mind that during peak seasons, such as prom or bridal season, that production times can vary. In which cases the client will be updated on current production times.

Q: Can I pick up my garment?
A: Garment pick up is available by appointment ONLY.

Q: Is express shipping available?
A: Express shipping is available for an overnight fee. Fees vary. Production times are not effected even if express shipping is chosen. General production times will apply.

 

Payment

Q: What are my payment options?
A: Domonique Janaya accepts all major credit cards via Paypal.

Q: Is shipping included in the garment concept total?
A: Shipping is not included in garment quotes or totals but are included on the invoice.

Q: How long do I have to clear my invoice?
A: All invoices must be cleared/partially cleared within 24 hours. Invoices that fail to be cleared/partially cleared will be cancelled.


 

Pricing

Q: How much do custom orders cost?
A: Custom garments vary in price based on fabric, design, and some other design factors. View the PRICING page for base quotes.

 

Other

Q: Where are you located?
A: Domonique Janaya is located in the Charlotte Metropolitan Area. All in-person consultations and fittings will take place in Rock Hill, SC or Charlotte, NC.

Q: Do you accept out of town/state clients for customs?
A: Yes, Domonique Janaya does accept out of town clients. A list of measurements will be provided to you and your garments will be produced based on those measurements.

Q: What if my garments do not fit correctly once received?
A: Domonique Janaya strongly recommends that you reference our size chart for store/boutique items before placing an order. Domonique Janaya requires measurements for all custom garments. Domonique Janaya does not accept returns due to the fact that each garment is MADE TO ORDER. If your custom order does not fit correctly, the client assumes all responsibility as the garment would have been created based on the measurements provided. Boutique item alterations MAY be accepted based on availability.

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